· Customer Service & Inbox Operations

Mia.

Triages email, drafts replies in your voice, escalates judgment calls.

High-stakes pain

The expensive problems Mia solves.

Five pain points that mid-market operators tell us cost the most — in hours, in churn, or in missed revenue. Mia is built for these.

01The pain
Email response times slip past 24 hours and customers churn to faster competitors.
Every routine inquiry answered in under 30 minutes — 24/7, in your brand voice.
02The pain
Tickets pile up overnight and on weekends, so Monday starts in panic mode.
Mia works 24/7/365 — no overnight backlog, no Monday morning fire drill.
03The pain
Junior reps copy-paste wrong answers and damage long-term customer relationships.
Every reply consistent, on-policy, on-voice — no rogue messages going out.
04The pain
You hire more support to scale, quality drops, and unit economics break.
Add 200%+ more support capacity without hiring, training, or managing a new team.
05The pain
Your senior people burn hours answering the same 20 routine questions.
Routine handled instantly. Your team only sees the judgment calls.

Everything Mia does

10 concrete tasks, owned end-to-end. Not "AI suggestions" — actual work that closes the loop.

01
Read every incoming message, classify by topic and urgency, route to the right human.
02
Draft a reply in your business's voice for one-click human approval.
03
Auto-send replies to the truly routine 50–70% — you set the autonomy line.
04
Escalate edge cases with a one-paragraph context summary so the human starts ready.
05
Log every interaction in your CRM with the right contact, deal, and tags.
06
Detect VIP customers and route to a human within five minutes.
07
Maintain a knowledge base of approved answers that improves week over week.
08
Run async CSAT surveys after every closed ticket and surface trends.
09
Flag repeat-complaint themes weekly so you can fix the root cause, not the symptom.
10
Handle multilingual replies if your customer base spans regions.